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Program Associate: DC State Board of Education



This position is located in the Office of the Ombudsman for Public Education (Ombudsman) within the DC State Board of Education (SBOE).  SBOE is comprised of three entities: The Office of the State Board of Education, the Office of the Student Advocate (OSA) and the Office of the Ombudsman for Public Education.

The Ombudsman is a neutral and independent Office housed within the SBOE.  It is charged with providing conflict resolution services to families in grades PreK-12 public schools and collaborating with families and stakeholders to address systemic issues such as bullying, harassment, school discipline, and special education. The Ombudsman provides services for all public schools in the District of Columbia.

Major Duties

Ensure and maintains accurate data records in the Ombudsman case management system; tracks and logs caller information; retrieves, quickly analyzes, and interprets various data sets; and maintains hardcopy and electronic case files.  Provides support on outreach activities through scheduling meetings for Ombudsman. Provides operational and logistical support for events, outreach and advocacy programs, including developing brochures, promotional materials, and other operations tasks.  Provides intake for the Ombudsman office; maintains client case management systems; and organizes and maintains client files.  Examines cases for validity,  and responds to complaints and concerns in a timely fashion with accurate and helpful information.   

Provides follow up to Ombudsman on assigned cases to ensure resolution.  Provides support on office processes with an eye toward systems improvement.  Provides data analysis support by producing reports which include layout, table and graph generation, proofing and editing.   Conducts in-depth data analyses including traditional and advanced methods.   Runs key statistics and analysis in Quickbase system, and other data management systems, as directed by senior members of the team. Transforms and aggregates data to meet the needs of efficient data analysis and reporting.  Maintains a database that tracks complaints and concerns received according to various categories, including school level and location.

Qualification and Experience

Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must have at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Working Conditions/Environment

The work is performed in an adequately lighted and climate-controlled office.

Domicile Requirements

Applicant will be subject to the domiciliary requirements for Excepted Service appointees, who must be domiciled in the District of Columbia at the time of appointment or become domiciled in the District of Columbia within 180 days after appointment and maintain such domicile for the duration of his or her appointment.

Vaccination Requirement

The Government of the District of Columbia values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Government of the District of Columbia.

Other Significant Facts

Tour of Duty: Monday – Friday   8:15am - 4:45pm

Pay Plan, Series, Grade: ES-0301-05

Salary Range: $63,977 - $95,966

Promotional Potential: None

Collective Bargaining Unit:  This position is not covered under a collective bargaining unit.  

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Closing Date is Friday, September 24, 2021.

Interested candidates must submit a cover letter and resume to [email protected].  All resumes must be submitted by 11:59pm on Friday, September 24, 2021 to be considered for this position.