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Program Associate: DC State Board of Education (SBOE)



This position is located in the Office of the Student Advocate within the DC State Board of Education (SBOE).  SBOE is comprised of three entities: The Office of the State Board of Education, the Office of the Student Advocate (OSA) and the Office of the Ombudsman for Public Education.

This position is located in the Office of Student Advocate within the DC State Board of Education (SBOE). The Office of the Student Advocate provides services and supports for all families and public schools in the District of Columbia. SBOE/Student Advocate is an independent office housed within the SBOE, which works to guide and support students, parents, families, and community members in navigating the public school system in the District of Columbia, thus helping them to achieve equal access to public education through advocacy, outreach, and information services to be informed, to be connected, and to be empowered.

Major Duties

Ensures and maintains accurate data records in the Student Advocate's case management system; and maintains hardcopy and electronic case files.   Provides support on outreach activities through scheduling meetings for Chief Student Advocate.  Responsible for organizing own work daily, weekly and monthly to ensure that key deadlines are met, and work is completed on time. Provides operational and logistical support for outreach and advocacy programs and events, such as developing brochures, promotional materials; and setting up outreach for Chief Student Advocate, as appropriate.  Develops and implements public outreach strategies, and direct public outreach activities to encourage communication between residents and relevant education stakeholders.  Performs intake for the Student Advocate office, maintaining client case management systems; organizing and maintain client files; examining cases for validity; and responding to complaints and concerns in a timely fashion with accurate and helpful information.

Provides follow up on assigned cases to ensure resolution; and provides support on office processes with an eye toward systems improvement.  Provides data analysis support which entails report production including layout, table and graph generation, proofing and editing. Conducts in-depth data analyses including traditional and advanced methods. Runs key statistics and analysis in Quickbase system, as directed by senior members of the team; and aggregates and transforms data to meet the needs of efficient data analysis and reporting.  Maintains a database that tracks inquiries received according to various categories, including school level and location.  Actively, participates and collaborates with the broad Student Advocate team to achieve common goals.  Assists Chief Student Advocate with program development, expansion, and technical enhancements.  

Qualification and Experience

Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must have at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Working Conditions/Environment

The work is performed in an adequately lighted and climate-controlled office.

Domicile Requirements

Applicant will be subject to the domiciliary requirements for Excepted Service appointees, who must be domiciled in the District of Columbia at the time of appointment or become domiciled in the District of Columbia within 180 days after appointment and maintain such domicile for the duration of his or her appointment.

Vaccination Requirement

The Government of the District of Columbia values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Government of the District of Columbia.

Other Significant Facts

Tour of Duty: Monday – Friday   8:15am - 4:45pm

Pay Plan, Series, Grade: ES-0301-05

Salary Range: $63,977 - $95,966

Promotional Potential: None

Collective Bargaining Unit:  This position is not covered under a collective bargaining unit.

Position Designation:   The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Security Sensitive.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Closing Date is Monday, November 29, 2021.
Interested candidates must submit a cover letter and resume to [email protected].  All resumes must be submitted by 11:59pm on Monday, November 29, 2021 to be considered for this position.