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Program Associate, DC State Board of Education (SBOE)


General Information

Job Summary 

This position is located in the Office of the Ombudsman for Public Education (Ombudsman) within the DC State Board of Education (SBOE). The mission of SBOE is to provide policy leadership, support, advocacy, and oversight of public education to ensure that every student is valued and learn the skills and knowledge necessary to become informed, competent, and contributing global citizens. The position also supports the two offices within the agency (The Office of the Ombudsman for Public Education and the Office of the Student Advocate).

The incumbent in this role is responsible for assisting in the efficient execution of educational programs, policy analysis, data management, stakeholder engagement, and collaborative efforts to enhance the quality of education in the District of Columbia, aligning with the SBOE's mission.

Duties and Responsibilities

The incumbent maintains accurate data records in the Ombudsman case management system, tracks caller information, and manages both hardcopy and electronic case files to support efficient case management and informed decision-making. Facilitates outreach efforts by scheduling Ombudsman meetings and offering operational and logistical support for events, outreach, and advocacy programs, which included the creation of brochures, promotional materials, and other operational tasks to effectively promote the agency’s mission and goals. Coordinates outreach events for the Ombudsman, as needed; collaborates with the Ombudsman and Assistant Ombudsman to devise and execute public outreach strategies, fostering communication between residents and education stakeholders. Examines program budgets and forecasts, formulates spending plans, monitors spending for accuracy, and identifies budget shortfalls to maintain resource efficiency and financial stability. Initiates and reviews p-card purchases, procurement requests, and purchase orders to facilitate efficient procurement processes and expenditure oversight. Ensures that all financial transactions adhere to policy guidelines to maintain financial compliance and accountability. Conducts research and analysis of legislative issues related to the agency. Analyzes new or proposed D.C. and federal legislation, regulations, and policies to determine impacts on agency’s operation and work. 

Drafts testimony on proposed legislation, performance oversight, and budget hearings. Coordinates operational and logistical support for events, outreach, and advocacy programs, including developing brochures, promotional materials, and other operations tasks to ensure the smooth execution of events and outreach efforts. Manages intake, maintains case systems, organizes client files, evaluates case validity, resolves issues promptly, ensures case follow-up, and contributes to enhancing office processes with a focus on system improvements to support the Ombudsman office". Performs thorough data analysis, generates detailed reports featuring layouts, tables, and graphs, and oversees proofreading and editing processes. Executes thorough data analyses employing both traditional and advanced methodologies for critical financial decisions and enhances the effectiveness of financial operations. Executes statistical analyses in QuickBase and other systems as directed by senior team members. Transforms and aggregates data to facilitate efficient analysis and reporting. Maintains a complaint and concern tracking database across various categories, including school levels and locations. Actively, participates, and collaborates in the broad Ombudsman team to achieve common goals. Contributes to the Ombudsman's efforts in program development, implementation, expansion, and technical improvements. Assists with special projects, including case research and process improvement to further the mission and goals of the agency. Participates in meetings, takes notes, and diligently follows up on assigned action items as requested to ensure effective communication and contribute to the achievement of team objectives. Performs other related duties as assigned.


Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Working Conditions/Environment

The work is performed in an adequately lit and climate-controlled office.

Licenses and Certifications


Other Significant Facts

Tour of Duty: Monday - Friday; 9:00 am – 5:30 pm

Pay Plan, Series and Grade: ES-0301-05

Salary Range: $66,561 - $99,840

Promotional Potential: None

Collective Bargaining Unit: (Union): This position is not in a collective bargaining unit.

Position Designation(s): The position has been deemed security-sensitive, pursuant to section 410 of Chapter 4 of the D.C. Personnel Regulations. Accordingly, the incumbent will be subject to pre-employment checks (criminal background and traffic records, if applicable) as a condition of employment, and will be subject to periodic criminal background checks, and traffic records for the duration of your tenure.

The District of Columbia government maintains a drug free work environment policy. All District employees are subject to post-accident/incident and reasonable suspicion drug and alcohol testing.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard race, color, sex, religion, national origin, age, disability, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, matriculation, political affiliation, credit information, homeless status, and/or victims or family members of victims of domestic violence, sexual offense or stalking.

Closing Date is Monday, October 23, 2023.

Interested candidates must submit a cover letter and resume to [email protected]. Only individuals who meet the minimum qualifications will be contacted. Applications will be screened as they are received. All cover letters and resumes must be submitted by 11:59pm on Monday, October 16, 2023 to be considered for this position.