The public can visit most District government offices by showing a valid form of identification. Visitors must also pass through a standard security checkpoint when first entering a District building.
District employees can bypass some building security with a valid employee ID badge. ID Badges may also be required in secure areas of the facility, such as employee work spaces.
The main credentialing facility is located at 1015 Half Street, SE, 9th Floor, Washington, DC 20003.
Hours of Operation
The Customer Care Center is open Monday – Friday from 8:30am – 5:00pm. If you have any questions, please contact the Customer Care team at [email protected] or (202) 481-3794.
How to Request a New or Replacement ID Badge
Please review the related documents below for a complete list of necessary forms and documentation. You will need to bring the appropriate forms, completed and signed, to the main credentialing facility. You will be required to show one form of acceptable government-issued photo identification.
If you work in a building controlled by Protective Services Division (PSD), your new ID will serve as your electronic access card. Your access rights will be processed separately by PSD. You will be notified by email when your new card becomes active.