Department of Human Resources

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Employee ID Badges

DCHR Customer Care Center

The DC Department of Human Resources’ Customer Care Center at 1015 Half Street, SE, will be physically closed to prevent the potential spread of the Coronavirus (COVID-19) in the District of Columbia. While residents and/or employees are unable to address their concerns in person, we are available by phone and email. You may call (202) 442-9700 or email [email protected].

DCHR’s Customer Care Center will be closed from Monday, March 16 through Tuesday, March 31, 2020. The Credentialing Team will continue to provide services remotely for all employees whose credentials have expired. The HR community should email [email protected] to request extensions for badges that expire between March 16 and March 31, 2020. The expiration date will be extended to April 5, 2020 in RS2. Employees whose badges are remotely extended will be able to pick-up new IDs on April 1, 2020. Employees who lose their badges who receive new badges on April 1, 2020.

Lastly, for any access control issues, please contact the DC Department of General Services, Protective Services Division. Email request to: Alan Coleman ([email protected]) and CC Capt. Mclean ([email protected]) and Danielle Meadors ([email protected]).

Service Contact: 
Customer Care Center
Contact Phone: 
(202) 481-3794
Contact TTY: 
Contact Suite #: 
Customer Care Center
Office Hours: 
Monday - Friday, 8:00 am to 5:00 pm
Service Location: 

1015 Half Street, SE, 9th Floor

GIS Address: 
1015 Half Street, SE, 9th Floor
District of Columbia