ES-0301-03
Introduction
This position is located in State Board of Education (SBOE), the Office of the Ombudsman for Public Education. The Office of Ombudsman for Public Education is a neutral and independent office housed within the SBOE. The Office of the Ombudsman provides services for all public schools in the District of Columbia. The Ombudsman’s office is charged with providing conflict resolution services to families with students in grades Pre-K-12 in the public schools as well as working in collaboration with families and stakeholders to address systemic issues such as bullying, harassment, school discipline, and special education.
The work involves identifying and analyzing the needs of the program(s); evaluating current standard operating procedures (SOP); researching program issues, concerns, and complaints; and recommending administrative strategies or changes. The assignments are average and repetitive in nature and are complicated by the requirement to determine the effect of problems encountered and propose management solutions and recommendations from among several viable alternatives.
Major Duties
Participates in analytical studies based on examination of management needs. Identifies researches and analyzes programs issue or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommends administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems. Participates in the development of procedures and guidelines to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Provides assistance and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s). Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures.
As directed by supervisor, handles complaints and problems, non-complex in nature. Researches and gathers data; conducts fact-finding investigations; and develops results or recommendations. As requested, obtains, coordinates, and prepares or edits responses for administrative and programmatic information requests. Receives and reviews incoming correspondence, performs required research and prepares appropriate replies. Generates spreadsheets, charts, summary tables, and statistics used in various reports and presentations. Provides assistance in tracking data or documents in reference to agency or agency program(s). Generates internal and external documents or correspondence that assists in the workflow of the program operation Collects various program information and data involving documents dealing with agency or departmental program(s), project activities, services, policies, and procedures. Prepares various reports, analyses, and documents in final form through the use of personal computer (PC). Makes effective use of computers and word processing equipment in writing and related work assignments. Performs other related duties as assigned.
Qualification and Experience
Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Working Conditions/Environment
The work is performed in an office setting.
Domicile Requirements
Applicant will be subject to the domiciliary requirements for Excepted Service appointees who must be domiciled in the District of Columbia at the time of appointment or become domiciled in the District of Columbia within 180 days after appointment and maintain such domicile for the duration of his or her appointment.
Other Significant Facts
Tour of Duty: Monday – Friday 8:15 a.m. – 4:30 p.m.
Pay Plan, Series, Grade: ES-0301-03
Salary Range: $53,249-$79,874
Promotional Potential: None
Collective Bargaining Unit: This position is not covered under a collective bargaining unit.
Position Designation: This position has been designated as safety sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Criminal Background Check: The incumbent of this position will be subject to a criminal background check that will be conducted pursuant to internal agency policy.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Closing Date: Open Until June 24, 2024
Interested candidates must submit a resume to [email protected] for consideration. Applications will be screened as they are received. Only individuals who meet the minimum qualifications will be contacted.