ES-0301-06
Introduction
This position is located in the Office of the Ombudsperson for Children. The mission of the Office of the Ombudsperson for Children (OFC) is committed to working collaboratively across systems that impact CFSA children to foster improved outcomes, strengthen service delivery and increase accountability. The purpose of the OFC is to improve outcomes for children and families involved with the Child and Family Services Agency (CFSA) by providing independent oversight and holding CFSA and other District agencies that impact the lives of the children and families involved with CFSA accountable for fulfilling their responsibilities under the law. The incumbent serves as an Ombuds Analyst under the general supervision of the Ombudsperson who sets the overall strategic goals and objectives for the agency, as well as define the scope of work to be done.
This position serves as an Ombuds Analyst responsible for exercising duties and functions delegated by the Ombudsperson or designee consistent with the enabling legislation of the Office of the Ombudsperson for Children (OFC). The Ombuds Analyst supports the work of the Deputy CFSA Ombudsperson in completing intakes, conducting research, analysis, investigations, report development and recommendations for system improvement.
Major Duties
The incumbent will be responsible for maintaining impartiality and confidentiality reporting directly to the Deputy CFSA Ombudsperson or designee and responsible to the independent Office of the Ombudsperson for Children, while working collaboratively with the Child and Family Serving Agency (CFSA) serving in the capacity of an accountability mechanism. Responsible for the intake, processing, and analysis of complaints made to the OFC by phone, online complaint form, email, or in-person.
Responsible for conducting preliminary investigations and analysis in response to complaints received and identification of systemic issues. Manages, query, analyzes, and summarizes data from various data sources into cohesive reports to submit to OFC leadership. Independently conducts interviews of complainants, collaterals and staff of child and family serving agencies to obtain all required information, determine potential issues, identify potential violations of Federal and District laws, policies, and regulations, and makes recommendations on the proper course of action for each complaint. Performs research to identify best practices in child welfare and obtain data when necessary to meet agency data analysis needs. Performs quality control tasks on data sets created. Keeps abreast of the ongoing changes in CFSA policies, procedures, and other factors affecting the analysis and recommendations, as well as that of the Office of the Ombudsperson for Children.
Qualification and Experience
Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Working Conditions/Environment
The work area is adequately lighted, heated, and ventilated.
Domicile Requirements
Applicant will be subject to the domiciliary requirements for Excepted Service appointees who must be domiciled in the District of Columbia at the time of appointment or become domiciled in the District of Columbia within 180 days after appointment and maintain such domicile for the duration of his or her appointment.
Other Significant Facts
Tour of Duty: Monday – Friday 9:00am – 5:30pm (hours may vary; evenings and weekends may be required)
Pay Plan, Series, Grade: ES-0301-06
Salary Range: $75,880-$113,820
Promotional Potential: None
Collective Bargaining Unit: This position is not covered under a collective bargaining unit.
Position Designation: This position has been designated as safety sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Criminal Background Check: The incumbent of this position will be subject to a criminal background check that will be conducted pursuant to internal agency policy.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Closing Date: Open Until April 14, 2023
Interested candidates must submit a resume to [email protected] for consideration. Applications will be screened as they are received. Only individuals who meet the minimum qualifications will be contacted.