Virtual Course Series Description

February Learning Course Series

Please note that DCHR-CLD courses are subject to changes and cancellations without prior notice.

Tuesday, February 4

Progressive Discipline MSS (Course Number: 0916W) **In-Person**

12:00 PM – 5:00 PM

Open to MSS Employees, this course will focus on operationalizing progressive discipline practices for virtual teams/remote employees. This course provides managers and supervisors with tools for solving performance and conduct issues through progressive discipline. The participants will learn the benefits of discipline. The participants will learn the benefits of disciplinary and no disciplinary actions; the differences between corrective action and adverse action; and the procedural steps outlined in chapter 16 of the District Personnel Manual (DPM) for administering corrective and disciplinary actions, from verbal counseling to summary removals. will feature core content found within the Progressive Discipline course while also incorporating strategies for ensuring compliance within this area.

Wednesday, February 5

Peer Coaching MSS (Course Number: 0124W) **In-Person**
10:00 AM – 12:00 PM

Peer Coaching sessions are based on the Case Clinic approach of Theory U.
It answers the following questions: What happens when we’re challenged to simply listen, to take in another person’s story without any agenda of our own other than being present?

Thursday, February 6

Building High Performing Team (Course Number: 0920W)**In-Person**
1:00 PM – 4:00 PM

This course examines the manager's role in establishing and maintaining effective, productive teams. The course will provide valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. The course will also provide valuable information about leading a team to include topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.

Horizontal Networking (Course Number: 422) **In-Person**
9:30 AM – 12:00 PM

This course is designed to build lateral connections in the workplace and bridge connections and knowledge gaps district-wide to build a more collaborative workforce. During this seminar, we will define horizontal networking, how to leverage your peers, create a community strategy with critical thought, and how to support the C-suite. As a result, this course will help you become an agent of change with workplace agility to solve any problem.

Tuesday, February 11

Communicate Strategically MSS (Course Number: 415W) **Online**
1:00 PM – 3:00 PM

If you're intrigued by the idea that "the most important thing in communication is hearing what is not said," this class is for you. Emotional awareness is essential for effectively conveying your thoughts and feelings. This course will focus on Communication Competency, helping participants understand the goals of communication, its basic components, and the core values and factors that influence it. Additionally, we will explore the impact of Emotional Intelligence (EI) on our interactions, enabling us to tap into our EI and consider our impact—not just our intent—in professional, social, and personal engagements

Writing Essent. Communications (Course Number: 304W)**In-Person**
9:30 AM – 12:00 PM

In this one-day basic writing class, participants will engage in an interactive and hands-on learning experience that covers essential writing fundamentals. The curriculum includes a review of key grammar rules, such as subject-verb agreement and the appropriate use of direct and indirect objects. Participants will also explore sentence structure, the proper use of common punctuation and conjunctions, and the overall purpose of writing. By the end of the class, attendees will have developed the skills to draft clear, concise, and complete documents, enhancing their writing proficiency for various contexts.

Wednesday, February 12

Breathe & Stop Meditation (Course Number: 950) **Online**
12:00 PM – 1:00 PM

Participants will use breathing techniques and meditation prompts to relax and decompress from various stressors. During this session, participants will learn skills that can be reused in their daily lives to promote better stress management.

Thursday, February 13

Giving and Receiving Feedback MSS (Course Number: 523W) **Online**
1:00 PM – 3:30 PM

Open to all MSS employees and leads. This session is designed to discuss the importance of feedback and the value of communication exchanges between managers and employees.

Managing Up (Course Number: 412W) **Online**
9:30 AM – 12:00 PM

Open to all employees, this session is focused on understanding the expectations of managers and the necessary support systems needed to provide operational and functional support to our direct reports. To inspire individuals and teams while working in both virtual/non-virtual environments, this course will provide insightful tips for using a proactive approach to understanding your manager's priorities and critical needs.

Tuesday, February 18

Giving and Receiving Feedback ESS (Course Number: 520W) **Online**
9:30 AM – 12:00 PM

Being able to effectively give and receive feedback is important for professional and personal development. It also opens the door to discussion and problem solving. What we should also realize is that feedback involves both a giver and a receiver. It is not just something that happens to us, but something we can respond to and interact with.

Peer to Manager, Now What? (Course Number: 3026) **In-Person**
1:00 PM – 3:00 PM

This course will provide successful strategies for navigating the new leader, supervisor, or manager role and the transition from peer to boss; the facilitator will guide participants through a series of tips to promote confidence, courage, and compassion while leading.

Wednesday, February 19

Managing Change (Course Number: 420W) **Online**
9:30 AM – 12:00 PM

This course explores the environmental and human factors involved with organizational change. Participants will learn about the psychological impact of change, how to motivate and engage during transitions, and how to create a supportive and inclusive environment. Additionally, the course also covers strategies for managing stress, burnout and other symptoms associated change.

Thursday, February 20

Communicating Non-Defensively (Course Number: 501W) **In-Person**
9:30 AM – 12:00 PM

Employees will gain a clear understanding of why all people are naturally defensive, learn the symptoms and consequences of inappropriate defensiveness and learn how to disengage from a defensive position. Employees also will learn how to empathize with and disarm a defensive person, how to inquire and focus on the issues, how to non-defensively disclose their own needs and goals and depersonalize the issues.

Unpacking Bias ESS (Course Number: 0123W) **Online**
1:00 PM – 4:00 PM

Unpacking Bias will not only help participants examine the components of their workplace that impact the culture but also strive to deconstruct them as a means of improving the culture. Bias is a general term that may be defined as prejudice, partiality, partisanship, favoritism, unfairness, etc. The overall objective is to intentionally work on the culture of the workplace in order to create a space for all to perform at a level that meets and exceeds expectations.

Tuesday, February 25

Principles of Management for MSS (Course Number 919W) **In-Person**
1:00 PM – 3:00 PM

This MSS core management learning course is designed to give employees the essential management and leadership skills to inspire and influence their people to achieve team goals. Today, managers need to both manage and lead effectively. In this course, employees will learn the difference between managing and leading, the common characteristics good team leaders share, the five essential leadership qualities, and how applying ethics to team leadership is a must

Quality Customer Care (Course Number: 302W) **In-Person**
9:30 AM – 12:00 PM

High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provides service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.

Wednesday, February 26

Peer Coaching MSS (Course Number: 124W) **Online**
1:00 PM – 3:00 PM

PS eRecruit (Course Number: 162) **In-Person**
10:00 AM – 4:00 PM

This course will guide users on how to create competitive and noncompetitive job postings in PeopleSoft, learn how to route candidates for employment consideration, navigate through the HR Approval process and much more. Enrollees must currently have a PeopleSoft role as an HR Advisor, Assistant HR Advisor or HR Administrator to participate in this course. Users will be provided with the tools to navigate the eRecruit system and successfully execute the functions and tasks to be completed in eRecruit.