Tuesday, November 3
Quality Customer Care (Course Number: 302W) **Online**
10:00 AM – 12:30 PM
Quality Customer Care
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provide service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.
Thursday, November 5
Communicate Strategically MSS (Course Number: 415W) **In-Person**
10:00 AM – 12:30 PM
If you're intrigued by the idea that "the most important thing in communication is hearing what is not said," this class is for you. Emotional awareness is essential for effectively conveying your thoughts and feelings. This course will focus on Communication Competency, helping participants understand the goals of communication, its basic components, and the core values and factors that influence it. Additionally, we will explore the impact of Emotional Intelligence (EI) on our interactions, enabling us to tap into our EI and consider our impact—not just our intent—in professional, social, and personal engagements
HR District Compensation (Course Number: HR566) **In-Person**
10:00 AM – 1:00 PM
Only for HR Professionals!
This session provides a thorough exploration of compensation fundamentals, focusing on the District's pay structures, salary schedules, and wage determination processes. Participants will gain an understanding of the Fair Labor Standards Act (FLSA) and its implications for exempt and non-exempt employees, overtime eligibility, and minimum wage requirements.
Principles of Management MSS (Course Number 919W) **In-Person**
9:30 AM – 12:30 PM
This MSS core management learning course is designed to give employees the essential management and leadership skills to inspire and influence their people to achieve team goals. Today, managers need to both manage and lead effectively. In this course, employees will learn the difference between managing and leading, the common characteristics good team leaders share, the five essential leadership qualities, and how applying ethics to team leadership is a must.
Processing FMLA Applications (Course Number: PFMLA) **In-Person**
10:00 AM – 3:00 PM
The training is for Processing FMLA applications.
Retirement:101 (Course Number: 110) **In-Person**
9:00 AM – 4:00 PM
Introducing our comprehensive Ready for Retirement series, tailored specifically for District employees who began their employment after October 1, 1987 and are considering retirement under the 401(a) Defined Contribution (DC) Plan.
Employees hired after October 1, 1987 participate in the 401(a) DC Plan. This course provides expert guidance to help participants confidently navigate their retirement journey, covering essential topics such as retirement eligibility requirements and the continuation of benefits in retirement.
The series also offers valuable insights into Social Security, Medicare, and the retirement application process, as well as an overview of the 457(b) Deferred Compensation Plan and the 401(a) Defined Contribution Plan.
Remember: it is never too early to plan for retirement—but it can be too late.
The course is NOT intended for the following groups:
• DCPS school teachers
• Sworn MPD officers
• FEMS Firefighters
Tuesday, November 10
Agency TC ELM Trng. (Course Number: 650W) **Online**
10:00 AM – 12:00 PM
This course is for agency training coordinators only.
Agency-Level Admin Training for PeopleSoft's Enterprise Learning Management (ELM) System
Description: This course will provide an introduction to the Enterprise Learning Management (ELM) system and the permissions and functions associated with the assigned role of Agency-Level Administrator for your agency.
Effective One on One's MSS (Course Number: 941W) **In-Person**
1:00 PM – 4:00 PM
This training guides managers (MSS) on how to create meaningful, consistent, and supportive one-on-one meetings with employees, emphasizing communication, coaching, professional development, and trust-building.
Emotional Intelligence Concept (Course Number: 917W) **In-Person**
12:30 PM – 4:30 PM
This course is designed to enhance employees' understanding and application of emotional intelligence (EI) in work environments. Participants will explore various adult emotional intelligence scales and learn practical strategies for effectively leveraging these skills to foster collaboration and support within teams. By the end of the course, employees will be equipped with the tools to navigate challenges, enhance communication, and build stronger relationships in various settings.
Strategic HR & Data Analysis (Course Number: HR918) **In-Person**
10:00 AM – 1:00 PM
Only for HR Professionals!
Instructs on evidence-based decisions using metrics, dashboards, and reporting tools.
Thursday, November 12
Necessary Shifts MSS (Course Number: 945W) **Online**
9:30 AM – 12:00 PM
Designed for Management Supervisory Service or people-manager employees, Necessary Shifts will help you effectively guide your teams through organizational change or uncertainty with key leadership practices and a change implementation framework.
Progressive Discipline MSS (Course Number: 916W) **Online**
8:30 AM – 12:30 PM
The District of Columbia implements a progressive discipline system to ensure organizational effectiveness and integrity. This course aims to empower MSS employees with the skills needed to implement these practices effectively.
Focused on the District's positive approach to employee management, the course emphasizes progressive discipline practices. It equips managers to establish and communicate clear performance and conduct standards that uphold public trust.
The training dissects the core content of Progressive Discipline and integrates it with strategies for achieving compliance. Participants will learn to systematically address performance and conduct issues and take appropriate actions when standards are not met.
Tuesday, November 17
Building High Performing Tm. (Course Number: 920W) **In-Person**
9:00 AM – 12:00 PM
This is an MSS core management learning course.
This course examines the manager's role in establishing and maintaining effective, productive teams. The course will provide valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. The course will also provide valuable information about leading a team to include topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
MBTI Myers-Briggs (Course Number: 403W) **Online**
1:00 PM – 5:00 PM
Gain insight into the concept of "personality type" and its implications.
Discover your unique strengths and areas for development through interactive exercises. Explore how personality impacts your work style and organizational culture. Understand interpersonal dynamics in different environments for improved communication and collaboration.
Managing Up (Course Number: 412W) **In-Person**
10:00 AM – 12:30 PM
Managing Up is the process of consciously working with your boss to obtain the best possible results for you, your boss, and your organization.
Learn tips for improving your relationship with your boss and effectively managing your workload.
After completing this course, you will be able to:
- Effectively manage your workload
- Improve their relationship with your Manager
- Understand when to ask for help and when (and how) to take initiative on the job
Necessary Shifts (Course Number: 934W) **Online**
10:00 AM – 12:00 PM
Necessary Shifts explores how and when teams and departments must adapt to achieve organizational goals. Using a systems-based approach to change management, this course helps participants identify shifting needs driven by agency-wide and departmental changes. Learners will examine the characteristics of teams that successfully manage change and build the capacity to respond strategically and cohesively.
Processing FMLA Applications (Course Number: PFMLA) **Online**
10:00 AM – 3:00 PM
The training is for Processing FMLA applications.
Reasonable Suspicion MSS (Course Number: 909W) **Online**
10:00 AM – 12:00 PM
Reasonable Suspicion for MSS
The purpose of this training is to teach managers and supervisors to identify circumstances and indicators that may create reasonable suspicion that an employee is using or under the influence of alcohol or drugs, supporting the referral of an employee for testing. The District requires that managers and supervisors participate in reasonable suspicion training within 60 days of appointment to a supervisory position and at least once every two years.
Wednesday, November 18
Leadership the 6th Sense MSS (Course Number: 815W) **Online**
1:00 PM – 4:00 PM
This course has been designed to embrace leadership thinking from an intuitive and compassionate perspective. Offering the invitation for one to bring authenticity, empathy, and strategic thinking to the leadership table, participants will engage in a meaningful dialogue around what it takes to truly demonstrate impactful leadership.
Thursday, November 19
Grants Management RFA Pub/Dev (Course Number: 601CU) **Online**
9:00 AM – 11:30 AM
This is a City University training course.
Developing and Publishing a Request for Applications" is a comprehensive course tailored for agency staff involved in grantmaking. Participants will gain proficiency in crafting a District-issued Request for Applications (RFA), covering all essential components. From drafting a thorough RFA to navigating the intricacies of publishing within the DC Government, this course equips attendees with the necessary skills for effective grant administration.
HR Recruitment in the District (Course Number: HR939) **In-Person**
9:30 AM – 12:30 PM
Only for HR Professionals!
This session delivers an in-depth overview of the District's recruitment process, guiding participants through each stage from job posting to onboarding. The course covers the creation and posting of job announcements, sourcing candidates, and ensuring all recruitment activities comply with relevant federal, state, and local employment laws. Participants will learn best practices for developing interview questions, conducting structured interviews, and utilizing objective selection criteria to promote fairness and diversity. By the end of the course, staff will understand how to support a transparent, equitable, and compliant recruitment process that attracts and retains high-quality talent for the District.
LGBTQIA+ Cultural Humility (Course Number: AQ100L) **Online**
1:00 PM – 3:00 PM
This Cultural Humility Training is designed to equip participants with the knowledge, skills, and awareness necessary to foster an inclusive and affirming environment for LGBTQIA+ individuals. Through interactive discussions, real-world case studies, and data-driven insights, participants will explore key concepts such as intersectionality, health disparities, legal protections, and inclusive workplace practices. The training addresses common challenges professionals may face, including biases, discomfort with new language, and navigating personal beliefs while fulfilling professional responsibilities.
Participants will also engage in activities that promote self-reflection and practical allyship, ensuring they leave with actionable strategies to create safe and supportive spaces. This training aligns with the District’s diversity and inclusion policies, emphasizing the importance of respect, equity, and cultural humility in service provision.
To receive continuing education credits and have the training added to your training transcript, participants must complete the training in full and successfully pass both the final knowledge check within the training and an additional assessment in PeopleSoft.
Quality Customer Care (Course Number: 302W) **Online**
10:00 AM – 12:30 PM
Quality Customer Care
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provide service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.
Tuesday, November 24
HR in the District (Course Number: HR914) **In-Person**
10:00 AM – 1:00 PM
Only for HR Professionals!
Provides an overview of HR and its structure within the District. This session covers the key functions of the Human Resources department, including recruitment, employee relations, benefits administration, and policy development. Participants will gain a practical understanding of how HR supports staff and contributes to organizational effectiveness through real-world examples and interactive discussion.
Performance Management MSS (Course Number: 913W) **Online**
1:00 PM – 4:00 PM
Designed for MSS employees and Leads, this course will provide an overview of performance management best practices for supporting teams. The session will feature key content on the performance management planning process, mid-year and annual reviews, and strategic goal planning for developmental purposes.
Tuesday, December 1
Difficult Conversations (Course Number: 950W) **Online**
10:00 AM – 3:00 PM
Designed for Career Service or non-manager employees, this course offers tools and strategies to effectively navigate Difficult Conversations by strengthening your emotional intelligence, active listening, and effective communication skills.
MBTI Myers-Briggs (Course Number: 403W) **In-Person**
1:00 PM – 5:00 PM
Gain insight into the concept of "personality type" and its implications.
Discover your unique strengths and areas for development through interactive exercises. Explore how personality impacts your work style and organizational culture. Understand interpersonal dynamics in different environments for improved communication and collaboration.
Thursday, December 3
Conflict Resolution MSS (Course Number: 955W) **Online**
10:00 PM – 12:30 PM
Designed for Management Supervisory Service or people-manager employees, this course prepares managers to become more comfortable with mediating and engaging in healthy conflict on teams and with individuals.
Grants Management 101 (Course Number: 600W) **Online**
9:00AM – 1:30 PM
This is a City University training course.
Grants Management 101 provides an overview of the grants management lifecycle and the scope of the grant-receiving and grantmaking processes for District government agencies. The course is designed for professionals who are new to grants management or seasoned professionals who require a refresher course on grants management in the District. This includes professionals with backgrounds in accounting, technology systems, program management, and all relevant areas of public service.
HR Suitability (Course Number: HR562) **Online**
1:00 PM – 4:00 PM
Only for HR Professionals!
This session offers an exploration of District suitability designations, outlining the criteria used to determine an employee's alignment with position requirements and organizational standards. Participants will be guided through the steps of submitting background checks requests. By the end of the training, staff will have a clear understanding of how to partner with our Suitability team to support a safe and compliant workplace.
Tuesday, December 8
Agency TC ELM Trng. (Course Number: 650W) **Online**
10:00 AM – 12:00 PM
This course is for agency training coordinators only.
Agency-Level Admin Training for PeopleSoft's Enterprise Learning Management (ELM) System
Description: This course will provide an introduction to the Enterprise Learning Management (ELM) system and the permissions and functions associated with the assigned role of Agency-Level Administrator for your agency.
Budgeting for Agency Operations (Course Number: AS930) **Online**
9:00 AM – 3:00 PM
Budgeting for agency operations gives one an overview of the financial operations carried out by the fiscal staff in conjunction with the program staff. This gives you an introduction about the OCFO and its strategic plan.
HR Law Basics (Course Number: HR915) **In-Person**
10:00 AM – 1:00 PM
Only for HR Professionals!
Provides insights on key employment laws, how those laws shape the workplace, and recognizing compliance risks. This course reviews the essentials of federal and District labor regulations, anti-discrimination statutes, wage and hour laws, and protected leave. Attendees will learn strategies for maintaining legal compliance, identifying potential risks, and handling challenges through guided scenarios.
Managing Up (Course Number: 412W) **Online**
1:00 PM – 3:30 PM
Managing Up is the process of consciously working with your boss to obtain the best possible results for you, your boss, and your organization.
Learn tips for improving your relationship with your boss and effectively managing your workload.
After completing this course, you will be able to:
- Effectively manage your workload
- Improve their relationship with your Manager
- Understand when to ask for help and when (and how) to take initiative on the job
Thursday, December 10
Building High Performing Tm. (Course Number: 920W) **Online**
9:30 AM – 12:30 PM
This is an MSS core management learning course.
This course examines the manager's role in establishing and maintaining effective, productive teams. The course will provide valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. The course will also provide valuable information about leading a team to include topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
Communicate Strategically MSS (Course Number: 415W) **In-Person**
10:00 AM – 12:30 PM
If you're intrigued by the idea that "the most important thing in communication is hearing what is not said," this class is for you. Emotional awareness is essential for effectively conveying your thoughts and feelings. This course will focus on Communication Competency, helping participants understand the goals of communication, its basic components, and the core values and factors that influence it. Additionally, we will explore the impact of Emotional Intelligence (EI) on our interactions, enabling us to tap into our EI and consider our impact—not just our intent—in professional, social, and personal engagements
Grant Management -How Develop Fed App (Course Number: 602CU) **Online**
10:00 AM – 12:30 PM
The Grants Management Training Series: How to Develop and Submit a Federal Grant Application equips participants with the essential skills to navigate the federal grant process. Through comprehensive instruction, learners will explore effective grants research techniques, project planning strategies, and proposal development fundamentals. The course provides guidance on preparing additional required documents and ensures participants understand the submission process through Grants.gov. By the end of the training, attendees will be able to create strong, well-structured grant applications that align with federal guidelines and District requirements. Whether new to grant writing or seeking to refine existing skills, participants will gain the confidence to pursue federal funding opportunities successfully.
Strategic Leadership (Course Number: 940W) **In-Person**
9:00 AM – 12:30 PM
This MSS core management learning course is designed to give employees the essential management and leadership skills to inspire and influence their people to achieve team goals. Today, managers need to both manage and lead effectively. In this course, employees will learn the difference between managing and leading, the common characteristics good team leaders share, the five essential leadership qualities, and how applying ethics to team leadership is a must.
Tuesday, December 15
Giving/Receiving Feedback MSS (Course Number: 523W) **Online**
10:00 AM – 12:30 PM
Open to all MSS employees and Leads. This session is designed to discuss the importance of feedback and the value of communication exchanges between managers and employees.
This course was formerly course #606W
Reasonable Suspicion MSS (Course Number: 909W) **Online**
10:00 AM – 12:00 PM
Reasonable Suspicion for MSS
The purpose of this training is to teach managers and supervisors to identify circumstances and indicators that may create reasonable suspicion that an employee is using or under the influence of alcohol or drugs, supporting the referral of an employee for testing. The District requires that managers and supervisors participate in reasonable suspicion training within 60 days of appointment to a supervisory position and at least once every two years.
Understanding Unions (Course Number: HR916) **In-Person**
10:00 AM – 1:00 PM
Only for HR Professionals!
This course will help participants understand what labor unions are and how they function, explain the purpose and structure of collective bargaining agreements, recognize employee and employer rights and obligations.
Wednesday, December 16
Mindfulness/Managing Stress MSS (Course Number: 918W) **Online**
1:00 PM – 4:00 PM
Mindfulness & Managing Stress for MSS
This course will encourage and challenge Leaders to create time, space and a routine for self-care as a primary means of generating capacity for leadership in all the roles they occupy. You can’t pour from an empty cup; this training is both a refill and respite. We’ll create community so that we can, in turn, support trajectory.
Thursday, December 17
HR Employee Relations (Course Number: HR904) **In-Person**
1:00 PM – 4:00 PM
Only for HR Professionals!
Reviews ER, FMLA, ADA, leave options, investigations, and grievances.
Peer to Manager, Now What? (Course Number: 3026) **Online**
1:00 PM – 4:00 PM
This course is designed to empower individuals stepping into new leadership roles, whether as a leader, supervisor, or manager. It offers proven strategies to navigate the transition from being a peer to becoming a boss effectively.
Guided by an experienced facilitator, participants will gain valuable insights and practical tips aimed at fostering confidence, courage, and compassion in their leadership journey. Through a series of engaging sessions, attendees will learn how to lead with authenticity and effectiveness, ensuring success in their new roles.
Quality Customer Care (Course Number: 302W) **Online**
10:00 AM – 12:30 PM
Quality Customer Care
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provide service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.
Tuesday, December 22
Performance Management MSS (Course Number: 913W) **In-Person**
1:00 PM – 5:00 PM
Designed for MSS employees and Leads, this course will provide an overview of performance management best practices for supporting teams. The session will feature key content on the performance management planning process, mid-year and annual reviews, and strategic goal planning for developmental purposes.
Tuesday, December 29
Effective One on One's (Course Number: 947W) **Online**
9:00 AM – 12:00 PM
This MSS core management learning course is designed to give employees the essential management and leadership skills to inspire and influence their people to achieve team goals. Today, managers need to both manage and lead effectively. In this course, employees will learn the difference between managing and leading, the common characteristics good team leaders share, the five essential leadership qualities, and how applying ethics to team leadership is a must.