July Learning Course Series
Please note that DCHR-CLD courses are subject to changes and cancellations without prior notice.
Tuesday, July 2
Quality Customer Care (Course Number: 302W) **online**
10:00 AM – 12:00 PM
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provides service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.
Monday, July 8
Agency-Level Admin ELM Training (Course Number: 650W) **online**
10:00 AM- 12:00 PM
This course will introduce the Enterprise Learning Management (ELM) system and the permissions and functions associated with the assigned role of Agency-Level (ALA) Administrator for your agency.
Tuesday, July 9
Horizontal Networking/Public (Course Number: 422) **in-person**
10:00 AM – 12:00 PM
This course is designed to build lateral connections in the workplace and bridge connections and knowledge gaps district-wide to build a more collaborative workforce. During this seminar, we will define horizontal networking, how to leverage your peers, create a community strategy with critical thought, and how to support the C-suite. As a result, this course will help you become an agent of change with workplace agility to solve any problem.
Wednesday, July 10
Breathe & Stop Meditation (Course Number: 950) **online**
12:00 PM – 1:00 PM
Participants will use breathing techniques and meditation prompts to relax and decompress from various stressors. During this session, participants will learn skills that can be reused in their daily lives to promote better stress management.
Language Access (Course Number: HM606) **online**
10:00 AM – 11:30 PM
Participants will receive information and resources around communication and how to work with limited-English and non-English proficient populations of the District, an overview of the local statutes that mandate language access and details regarding what compliance requires within agencies and funded entities. As part of this course, personnel will also receive specific instructions and guidelines for customer service and how to use language line services.
Peer Coaching ESS (Course Number: 0178) **online**
10:00 AM – 12:00 PM
Peer Coaching sessions, based on the Case Clinic approach of Theory U, focus on listening to another person’s story without any personal agenda, aiming to be fully present. Peer Coaching sessions enable participants to: Generate new perspectives and approaches to opportunities, challenges, aspirations, and questions.
Progressive Discipline MSS (Course Number: 916W) **in-person**
1:00 PM – 5:00 PM
This course will operationalize progressive discipline practices for virtual teams/remote employees. This course provides managers and supervisors with tools for solving performance and conduct issues through progressive discipline. The participants will learn the benefits of discipline. The participants will learn the benefits of disciplinary and no disciplinary actions, the differences between corrective and adverse action, and the procedural steps outlined in chapter 16 of the District Personnel Manual (DPM) for administering corrective and disciplinary actions, from verbal counseling to summary removals.
Thursday, July 11
Building High Performance Teams (Course Number: 920W) **online**
1:30 PM – 4:30 PM
This course examines the manager's role in establishing and maintaining effective, productive teams. The course will provide valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. The course will also provide valuable information about leading a team to include topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
Retirement:101 (Course Number: 110) **in-person**
1:00 PM- 3:00 PM
Introducing our comprehensive 'Ready for Retirement' series tailored for District employees contemplating retirement from either the 401(a) Defined Contribution Plan or Civil Service Retirement System (CSRS) plan.
Participants will receive expert guidance on navigating the retirement journey specific to each plan. From understanding retirement eligibility criteria to managing the continuation of benefits into retirement, including insights into Social Security, Medicare, CSRS annuity details, and the retirement application process.
By the program's conclusion, participants will possess the tools to evaluate their readiness for retirement through the lens of the 4 Quarters of Retirement: knowledge, finance, emotional wellbeing, and retirement lifestyle.
Tuesday, July 16
Giving and Receiving Feedback (Course Number: 520W) **online**
10:00 AM – 12:00 PM
Being able to effectively give and receive feedback is important for professional and personal development. It also opens the door to discussion and problem solving. What we should also realize is that feedback involves both a giver and a receiver. It is not just something that happens to us, but something we can respond to and interact with.
Grievance Processing (Course Number: 639) **online**
1:00 PM – 3:00 PM
THIS COURSE IS FOR MSS AND HR PROFESSIONALS ONLY
Employee Concerns and complaints, or grievances, are routinely received by the D.C. Department of Human Resources (DCHR). Grievances must be processed in a specific manner pursuant to law, regulation, and policy at the agency level. DCHR’s Employee Relations team is responsible for overseeing the grievance process as the personnel authority. This training will outline the procedures for handling all incoming grievances from eligible employees.
MS Office 365 Excel Part 2 (Course Number: 365E2) **in-person**
9:00 AM – 4:00 PM
Excel can do so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data. In other words, when you have questions about your data, you need to know how to get Excel to provide the answers for you. And that's exactly what this course aims to help you do. This course is designed for students who already have foundational knowledge and skills in Excel and who wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data.
PS Position Management (Course Number: 160) **in-person**
10:00 AM – 1:00 PM
This course will guide users on appropriately updating position attributes and will identify all steps required to prepare a position for intended employee record changes. In addition, the course should users provide users with a complete understanding of the cycle from Labor Administration to Position Management and its effects on HR Processing. A few of the many topics discussed are creating, updating, and modifying a Position Number successfully.
Peer to Manager, Now What? (Course Number: 3026) **in-person**
1:00 PM – 3:00 PM
This course will provide successful strategies for navigating the new leader, supervisor, or manager role and the transition from peer to boss; the facilitator will guide participants through a series of tips to promote confidence, courage, and compassion while leading.
Wednesday, July 17
MS Office 365 Excel Part 1 (Course Number: 365E1) **in-person**
9:00 AM – 4:00 PM
Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software. This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation.
Mindfulness/Managing Stress MSS (Course Number: 918W) **in-person**
10 AM – 12 PM
This course will encourage and challenge Leaders to create time, space, and a routine for self-care as a primary means of generating capacity for leadership in all the roles they occupy. You can’t pour from an empty cup; this training is both a refill and respite. We’ll create community so that we can, in turn, support trajectory.
PS Core HR (Course Number: 161) **in-person**
Enrollees must currently have a PeopleSoft role as an HR Advisor, Assistant HR Advisor, or HR Administrator to participate in this course. This course will guide users on how to appropriately use the PeopleSoft system to create, update and modify PARs for processing and identify the process status available to each role. It will locate all steps required to prepare PARs for various HR tasks and processes successfully.
Thursday, July 18
PS Commitment Accounting (Course Number: 165) **online**
1:30 PM – 3:30 PM
This course will guide users on the HR Manage Commitment Accounting business process, enabling employees to budget for payroll expenses and track actual payroll costs. Agency Fiscal Officers will be able to use the Manage Commitment Accounting business process to define the fiscal year:
Budgets, calculate earnings, fringe encumbrances, pre-encumbrances, post encumbrances to your general ledger, and post actual earnings and fringe amounts to your general ledger.
PS Job Code Creation Indepen. (Course Number: 164) **in-person**
11:00 AM – 1:00 PM
This course will guide users on how to create new Job Codes, update existing Job Codes within the PeopleSoft system and apply information from the Position Descriptions to the system. Enrollees must serve in the role as the Classifier at their agency. Attendance of this training and successful testing of the knowledge will provide role access to complete these functions. Users should leave this training with a full understanding of the attributes, processes and tools required to create and update Job Codes.
Peer Coaching ESS (Course Number: 0178) **in-person**
11:00 AM – 1:00 PM
Peer Coaching sessions, based on the Case Clinic approach of Theory U, focus on listening to another person’s story without any personal agenda, aiming to be fully present. Peer Coaching sessions enable participants to: Generate new perspectives and approaches to opportunities, challenges, aspirations, and questions.
Access collective wisdom and experience for more innovative and effective responses.
Peer Coaching MSS (Course Number: 124W) **in-person**
10:00 AM – 12:00 PM
Peer Coaching sessions are based on the Case Clinic approach of Theory U.
It answers the following questions: What happens when we’re challenged to simply listen, to take in another person’s story without any agenda of our own other than being present?
Principles of Management for MSS (Course Number 919W) **in-person**
1:00 PM – 3:00 PM
This MSS core management learning course is designed to give employees the essential management and leadership skills to inspire and influence their people to achieve team goals. Today, managers need to both manage and lead effectively. In this course, employees will learn the difference between managing and leading, the common characteristics good team leaders share, the five essential leadership qualities, and how applying ethics to team leadership is a must.
Quality Customer Care (Course Number: 302W) **in-person**
10:00 AM – 12:00 PM
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provides service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.
Thursday, July 19
MBTI Myers-Briggs WebEX (Course Number: 403W) **on-line**
1:00 PM – 5:00 PM
This course will provide a fundamental understanding of the various preferences displayed through the Myers-Briggs Type Personality Instrument. Come and learn more about the various personality types and various tools that introduce the assessment.
Tuesday, July 23
Building High Performance Teams (Course Number: 920W) **in-person**
1:00 PM – 4:00 PM
This course examines the manager's role in establishing and maintaining effective, productive teams. The course will provide valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. The course will also provide valuable information about leading a team to include topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
MS Word for Office 365 Part 1 (Course Number: 365W1) **in-person**
9:00 AM – 4:00 PM
Microsoft® Word is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word on the desktop to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.
Quality Customer Care (Course Number: 302W) **online**
10:00 AM – 12:00 PM
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provides service. Employees will learn about attitudes and perceptions and will take a realistic look at the day-to-day workplace.
Return to Work - Brown Bag (Course Number: 353) **online**
12:00 PM – 1:00 PM
This engaging one-hour brown bag lunch training session is tailored exclusively for leave administrators. This session aims to demystify and streamline the process for employees returning to work after an extended leave period.
Thursday, July 25
City University Grants Management 101 (Course Number 600W) **online**
11:00 AM – 1:00 PM
This course provides an overview of the grant’s management lifecycle and the scope of the grant-receiving and grantmaking processes for District government agencies. The course is designed for professionals who are new to grant management or seasoned professionals who require a refresher course on grants management in the District. This includes professionals with backgrounds in accounting, technology systems, program management, and all relevant areas of public service.
Peer Coaching MSS (Course Number: 124W) **online**
10:00 AM- 12:00 PM
Peer Coaching sessions are based on the Case Clinic approach of Theory U.
It answers the following questions: What happens when we’re challenged to simply listen, to take in another person’s story without any agenda of our own other than being present?
Tuesday, July 30
Managing Change (Course Number: 420) **in-person**
9:30 AM- 12 PM
This course offers a deep dive into the conceptual understanding of grief intertwined with the role of public service employees. We will identify the core values of DC Government, how to develop workplace bandwidth, working through change, and The Gift of Grief. These identified learning objectives are the underbelly of interpersonal development in the public sector and this course will be the answer to supporting your ability to be proactive in an environment of constant change.
PS eRecruit (Course Number: 162) **in-person**
10:30 AM – 4:00 PM
This course will guide users on how to create competitive and noncompetitive job postings in PeopleSoft, learn how to route candidates for employment consideration, navigate through the HR Approval process and much more. Enrollees must currently have a PeopleSoft role as an HR Advisor, Assistant HR Advisor or HR Administrator to participate in this course. Users will be provided with the tools to navigate the eRecruit system and successfully execute the functions and tasks to be completed in eRecruit.
Wednesday, July 31
PS Develop/Entering Questions (Course Number: 163) **online**
11:00 AM – 1:30 PM
This course will guide users on how to create quality question sets and will aid on the appropriate way to upload the questions sets and apply the scoring for job postings. Enrollees must currently have a PeopleSoft role as an HR Advisor, Assistant HR Advisor or HR Administrator to participate in this course. Users will be provided with tips and tricks to searching within PeopleSoft for existing question sets and will be provided insight and suggestions in developing questions that will attract qualified candidates for job postings.
PS Reports/Query (Course Number: 166) **in-person**
1:30 PM- 3:30 PM
This course will guide users’ tips and tricks on how to run and schedule reports in PeopleSoft. Users will receive the commonly used reports and queries for WGI’s, Leave, Time Reporting, FMLA, PFL, and more. Enrollees must currently be in an HR professional position/role.
MS Office 365 Excel Part 3 (Course Number: 365E3) **in-person**
9:00 AM – 4:00 PM
This course builds on the foundational and intermediate knowledge presented in the Microsoft® Excel® for Office 365™ (Desktop or Online): Part 1 and Microsoft® Excel® for Office 365™ (Desktop or Online): Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you’ll be able to focus on getting the answers you need from the vast amounts of data your organization generates.