Virtual Course Series Description

April Learning Course Series

Please note that DCHR-CLD courses are subject to changes and cancellations without prior notice.

Tuesday, April 1

Data Driven Decision Making (Course Number: 1705) **In-Person**
9:30 AM – 3:30 PM

In this course, you'll get an introduction to decision making challenges, and data’s role in organizational and management decisions. You'll learn how factual evidence from a variety of available sources can be used to improve business and management. You’ll be introduced to the 3E framework for decision making, and sourcing and assessing data. Finally, through basic understanding of the brain’s process in learning and decision making you’ll become familiar with multiple cognitive biases and develop a plan to prevent and address them in your decision-making situations.

Wednesday, April 2

Building High Performing Team (Course Number: 0920W) **In-Person**
1:00 PM – 4:00 PM
This course examines the manager's role in establishing and maintaining effective, productive teams. The course will provide valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture. The course will also provide valuable information about leading a team to include topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.

MS Outlook Part 1 (Course Number: 365O1) **In-Person**
9:30 AM – 4:30 PM
In this course, you will use Outlook to send, receive, and manage email messages; manage your contact information; schedule appointments and meetings; create tasks and notes for yourself; and customize the Outlook interface to suit your working style.

Peer Coaching MSS (Course Number: 0124W) **In-Person**
10:00 AM – 12:00 PM
Peer Coaching sessions are based on the Case Clinic approach of Theory U.
It answers the following questions: What happens when we’re challenged to simply listen, to take in another person’s story without any agenda of our own other than being present?

Thursday, April 3

Communicate Strategically MSS (Course Number: 415W) **In-Person**
1:00 PM – 3:00 PM
If you're intrigued by the idea that "the most important thing in communication is hearing what is not said," this class is for you. Emotional awareness is essential for effectively conveying your thoughts and feelings. This course will focus on Communication Competency, helping participants understand the goals of communication, its basic components, and the core values and factors that influence it. Additionally, we will explore the impact of Emotional Intelligence (EI) on our interactions, enabling us to tap into our EI and consider our impact—not just our intent—in professional, social, and personal engagements

Performance Management ESS (Course Number: 308W) **Online**
9:30 AM – 12:00 PM

This course introduces employees to the policy, theory, application and systematic processes of the Performance Management Program. It is an interactive learning course designed to provide participants with a comprehensive understanding of the process by which employee performance expectations and objectives are identified, measured and evaluated to meet the DC Government goals.

Tuesday, April 7

Reasonable Suspicion MSS (Course Number: 909W) **Online**
10:00 AM – 12:00 PM
The purpose of this training is to teach managers and supervisors to identify circumstances and indicators that may create reasonable suspicion that an employee is using or under the influence of alcohol or drugs, supporting the referral of an employee for testing. The District requires that managers and supervisors participate in reasonable suspicion training within 60 days of appointment to a supervisory position and at least once every two years.

Wednesday, April 8

Agency- Level Admin ELM Training (Course Number: 650W) **Online**
10:00 AM – 12:00 PM
This course will provide an introduction to the Enterprise Learning Management
(ELM) system and the permissions and functions associated with the assigned role of Agency-Level (ALA) Administrator for your agency.

Public Speaking Under Pressure (Course Number: 1411) **In-Person**
9:30 AM – 4:30 PM

Thinking on your feet means organizing your thoughts and ideas quickly and then conveying them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. This course aims to improve your skills and learn new techniques to give you a persuasive edge when making a presentation, handling difficult questions, and presenting complex information. Discover how to shift your focus away from yourself to conquer your fear of speaking.

Quality Customer Care (Course Number: 302W) **In-Person**
9:30 AM – 12:00 PM
High-quality customer service is critical for every organization. This course provides the framework for outstanding customer service techniques and best practices. Employees will learn different methodologies and acquire tools and tips to ensure that customers are impressed with the efficiency and timeliness of the service they receive and the level of professionalism with which District government employees provides service. Employees will

Thursday, April 9

Communication Skills (Course Number: 1514) **In-Person**
9:30 AM – 12:00 PM
Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Learn how to become a better communicator and how to communicate effectively and confidently with these practical and proven techniques and skills that are essential not only for managers, supervisors, and team leaders, but for anyone at any level looking for better relationships, greater success, and more respect!

Leadership the 6th Sense MSS (Course Number: 815W) **In-Person**
1:00 PM – 3:00 PM
This course has been designed to embrace leadership thinking from an intuitive and compassionate perspective. Offering the invitation for one to bring authenticity, empathy, and strategic thinking to the leadership table, participants will engage in a meaningful dialogue around what it takes to truly demonstrate impactful leadership.

MS Office 365 Project Part 1 (Course Number: 365P1) **In-Person**
9:30 AM – 4:30 PM

This course is designed to familiarize you with the basic features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment. This course covers the critical knowledge and skills a project manager needs to create a project plan with Project during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project and share it with your supervisor (and others) for review and approval.

Tuesday, April 10

Giving and Receiving Feedback ESS (Course Number: 520W) **Online**
9:30 AM – 12:00 PM
Being able to effectively give and receive feedback is important for professional and personal development. It also opens the door to discussion and problem solving. What we should also realize is that feedback involves both a giver and a receiver. It is not just something that happens to us, but something we can respond to and interact with.

Peer Coaching ESS (Course Number: 0178) **In-Person**
11:00 AM – 1:00 PM
Generate new perspectives and approaches to opportunities, challenges, aspirations, and questions. Access collective wisdom and experience for more innovative and effective responses.

Peer to Manager, Now What? (Course Number: 3026) **In-Person**
1:00 PM – 3:00 PM
This course will provide successful strategies for navigating the new leader, supervisor, or manager role and the transition from peer to boss; the facilitator will guide participants through a series of tips to promote confidence, courage, and compassion while leading.

Wednesday, April 15

Communicating Non-Defensively (Course Number: 501W) **Online**
9:30 AM – 12:00 PM
Employees will gain a clear understanding of why all people are naturally defensive, learn the symptoms and consequences of inappropriate defensiveness and learn how to disengage from a defensive position. Employees also will learn how to empathize with and disarm a defensive person, how to inquire and focus on the issues, how to non-defensively disclose their own needs and goals and depersonalize the issues.

Performance Management MSS (Course Number: 913W) **Online**
1:00 PM – 5:00 PM
Designed for MSS employees and leads, this course will provide an overview of performance management as the best practices for supporting virtual teams. The session will feature key content on the performance management planning process, mid-year and annual reviews, and strategic goal planning for developmental purposes.

Progressive Discipline MSS (Course Number: 916W) **In-Person**
12:00 PM – 5:00 PM

Open to MSS Employees, this course will focus on operationalizing progressive discipline practices for virtual teams/remote employees. This course provides managers and supervisors with tools for solving performance and conduct issues through progressive discipline. The participants will learn the benefits of discipline. The participants will learn the benefits of disciplinary and no disciplinary actions; the differences between corrective action and adverse action; and the procedural steps outlined in chapter 16 of the District Personnel Manual (DPM) for administering corrective and disciplinary actions, from verbal counseling to summary removals. will feature core content found within the Progressive Discipline course while also incorporating strategies for ensuring compliance within this area.

Thursday, April 17

MS Office 365 Excel Pt. 1 (Course Number: 365E1) **In-Person**
9:30 PM – 4:30 PM
Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Excel® can help.

Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software. This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation.

Managing Up (Course Number: 412W) **In-Person**
9:30 AM – 12:00 PM
Open to all employees, this session is focused on understanding the expectations of managers and the necessary support systems needed to provide operational and functional support to our direct reports. To inspire individuals and teams while working in both virtual/non-virtual environments, this course will provide insightful tips for using a proactive approach to understanding your manager's priorities and critical needs.

Principles of Management for MSS (Course Number 919W) **Online**
1:00 PM – 3:00 PM

This MSS core management learning course is designed to give employees the essential management and leadership skills to inspire and influence their people to achieve team goals. Today, managers need to both manage and lead effectively. In this course, employees will learn the difference between managing and leading, the common characteristics good team leaders share, the five essential leadership qualities, and how applying ethics to team leadership is a must.

Tuesday, April 22

Giving and Receiving Feedback MSS (Course Number: 523W) **Online**
1:00 PM – 3:30 PM
Being able to effectively give and receive feedback is important for professional and personal development. It also opens the door to discussion and problem solving. What we should also realize is that feedback involves both a giver and a receiver. It is not just something that happens to us, but something we can respond to and interact with

Horizontal Networking (Course Number: 422) **In-Person**
9:30 AM – 12:00 PM
This course is designed to build lateral connections in the workplace and bridge connections and knowledge gaps district-wide to build a more collaborative workforce. During this seminar, we will define horizontal networking, how to leverage your peers, create a community strategy with critical thought, and how to support the C-suite. As a result, this course will help you become an agent of change with workplace agility to solve any problem.

MBTI Myers-Briggs (Course Number: 403W) **In-Person**
1:00 PM – 5:00 PM
Gain insight into the concept of "personality type" and its implications.
Discover your unique strengths and areas for development through interactive exercises. Explore how personality impacts your work style and organizational culture. Understand interpersonal dynamics in different environments for improved communication and collaboration.

MS Excel: Data Analysis (Course Number: 365DA) **In-Person**
9:30 AM – 4:30 PM

Advances in technology have made it possible to store ever-increasing amounts of data. Along with this, the need to analyze data and gain actionable insight is greater than ever. You already have experience working with Microsoft® Excel® and creating basic PivotTables to summarize data. But Excel is capable of doing much more. Being able to harness the power of advanced PivotTable features and create PivotCharts will help you to gain a competitive edge. You will not only be able to summarize data for you to analyze but also organize the data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance for success for everyone involved.

Wednesday, April 23

Executive Functioning (Course Number: 1716) **In-Person**
9:30 AM – 3:30 PM
This course is designed to equip managers with the essential skills and strategies needed to optimize their executive functions and excel in their roles. Executive functions, such as planning, decision-making, problem-solving, time management, and self-regulation, are critical for effective leadership and achieving organizational goals.

Peer Coaching ESS (Course Number: 0178W) **Online**
11:00 AM – 1:00 PM
Peer Coaching sessions, based on the Case Clinic approach of Theory U, focus on deeply listening to another person’s story without any personal agenda, aiming to be fully present.
These sessions enable participants to:
Generate new perspectives and approaches to opportunities, challenges, aspirations, and questions. Access collective wisdom and experience for more innovative and effective responses.

Tuesday, April 29

Leadership Skills for Supvr. (Course Number: 1425) **In-Person**
9:30 AM – 4:30 PM
Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the most challenging skills for a manager to master. This one-day workshop will explore many facets of delegation, including when and to whom to delegate. We will also go through the delegation process and learn problem-solving techniques.

Peer Coaching MSS (Course Number: 0124W) **Online**
1:00 PM – 3:00 PM
Peer Coaching sessions are based on the Case Clinic approach of Theory U.
It answers the following questions: What happens when we’re challenged to simply listen, to take in another person’s story without any agenda of our own other than being present?

Wednesday, April 30

Project Management Fundamental (Course Number: 1806) **Online**
9:30 AM – 4:30 PM
Successfully managing a project requires effective planning and adherence to the industry's best practices in every step of the process. By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes.

DCHR