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Customer Service: 1-800-433-3036
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Marlana Skinner: 1-877-651-3601
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Email: [email protected]
- BenExtend
- Critical Illness
- Hospital Indemnity
- Accident Insurance
If any of the following scenarios apply to you please contact Aflac at 1-877-651-3601.
- Outside of the open enrollment
- Not a new hire
- Making a life event changes
- Have existing coverage
Disclaimer
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How to Enroll in Coverage
Directions for Updating/ Creating a user profile
1. To get started, please download the MyAFLAC app to your mobile phone, or if you have already registered on the MyAFLAC portal, please log out.
2. After logging out or installing the app, select "Register an account." Please enter the certificate number in the space provided.
- Certificate Number: #XXXXXXXXXX
- Group Number: #25828
- Please ensure that you only input your certificate number in the designated space.
3. This should complete the registration process.
If you encounter any issues during registration, please contact AFLAC Group Customer Service at 800-433-3036. They can assist with a hard reset for your account.
Once your profile is successfully registered, you will have the ability to submit and monitor your claims using this account.
How to Waive and/or Cancel your Aflac Policy
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Complete the Aflac Cancellation Form and submit it to Aflac no later than the close of the Open Enrollment period or within 30 days of a new hire or a qualifying life event. Submit your forms via email to [email protected] or fax them to 818-301-3157 (Attention: Aflac Cancellations).